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Plantronics

Plantronics

Plantronics

Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers. Headquartered in Santa Cruz, CA with offices in 20 countries, Plantronics operates major facilities in Mexico, China, Tennessee, England and The Netherlands.

Challenge

  • Salesforce adoption had stalled due to unqualified and unquantified issues around Account Master data completeness and quality
  • IT had no resources to spend on identifying and resolving these issues
  • Salesforce ROI severely compromised as a result

Solution

Benefits

  • Informatica Cloud Services revealed that Account Master completion was less than 20% due to incomplete data feeds/mapping
  • Project now in place to complete records in salesforce.com
  • Confidence in Salesforce CRM system has been restored

Next Steps: