Informatica Cloud Customer Support Named a Bronze Winner for the 2012 Front-Line Customer Support Team of the Year
Informatica Cloud Customer Support was given this honor as a result of its unique ability to successfully blend direct high-touch support and customer success management.
The awards honor organizations that display outstanding performance in the workplace. The awards give customer service and sales professionals the opportunity to be recognized for the results they achieve every day for their customers. More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition.
Highlights from the Informatica Cloud Customer Success and Support nomination:
- Informatica Cloud customers include non-technical business users as well as experienced IT personnel. Hence, while there is significant data integration power “under the hood” of the cloud integration service, the solution and its support must be tailored so that non-technical users, such as CRM administrators, and non-data integration specialists can use it to accomplish simple and sophisticated integration tasks.
- Informatica Cloud Customer Success and Support actively participates in the vibrant self-service customer community, but the core value the team provides is direct and proactive customer engagement– right from the moment a prospective customer signs up for a free 30-day trial.
- Informatica Cloud Customer Success and Support proactively contacts prospects and customers as they are getting started with the service. The team is always prepared to help customers in a variety of ways throughout their relationship with Informatica, whether it’s helping users learn the online service as they get started or helping them overcome thorny integration issues in their overall data management environment.
- Because of the often mission-critical deployments of real-time cloud application integration, Informatica Cloud Customer Success and Support must be equipped to respond promptly and knowledgably to customer service requests. Recently an Informatica Cloud customer had this to say about the team:
- "By far one of the most difficult and complicated issues I ever brought to your support department, and the issue was resolved with an amazing amount of knowledge and speed, as always."
- Informatica Cloud has been recognized for four years in a row as the #1 data integration solution on the Salesforce.com AppExchange. Customer support and responsiveness is often highlighted in the customer reviews.